Product Guarantee

At Rooftop Tent Outpost, we stand behind the quality of our products. We want you to be completely satisfied with your purchase, which is why we offer a comprehensive product guarantee.

Our Guarantee:

  1. Quality Assurance: We guarantee that all our products are made from high-quality materials and are free from manufacturing defects.
  2. Satisfaction Guaranteed: If you are not satisfied with your purchase, you can return the product within 30 days for a full refund or exchange, provided it is in its original condition.
  3. Warranty Coverage: Many of our products come with a manufacturer’s warranty. Please refer to the product details for specific warranty information.

How It Works:

  1. Contact Us: If you have any issues with your product, please contact us at Warranty@RooftopTentOutpost.com with your order details and a description of the problem.
  2. Return or Exchange: If the product is eligible for a return or exchange, we will provide you with instructions on how to proceed.
  3. Resolution: Once we receive the returned product, we will inspect it and process your refund or exchange promptly.

Terms and Conditions:

  • The guarantee applies to products purchased directly from Rooftop Tent Outpost.
  • Products must be returned in their original condition and packaging.
  • The guarantee does not cover normal wear and tear, misuse, or damage caused by improper use or accidents.
  • Shipping costs for returns may be the responsibility of the customer, unless the product is defective or the wrong item was shipped.

Our Commitment:

Your satisfaction is our priority. We are committed to providing excellent customer service and ensuring you have a great experience with our products.

If you have any questions or need assistance, please do not hesitate to contact us at CustomerService@RooftopTentOutpost.com.

Thank you for choosing Rooftop Tent Outpost!