Shipping & Returns
At Rooftop Tent Outpost, we aim to provide a seamless shopping experience with reliable shipping and hassle-free returns.
Shipping Policy:
- Processing Time: Orders are processed within 3-5 business days.
- Shipping Methods: We offer standard and LTL freight options based on product weight. Shipping times may vary based on your location.
- Shipping Costs: Shipping costs are covered by Rooftop Tent Outpost to keep your costs low.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Returns Policy:
- Return Period: You can return products within 30 days of receipt for a full refund or exchange.
- Condition: Returned items must be in their original condition and packaging, unused and undamaged.
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Return Process:
- Contact us at Returns@RooftopTentOutpost.com to initiate a return.
- We will provide you with return instructions and a return authorization number.
- Ship the product back to us using the return shipping label we provide or a carrier of your choice.
- Refunds: Once we receive and inspect the returned product, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
- Exchanges: If you need to exchange an item, please contact us to arrange the exchange. We will ship the replacement item once we receive the original product.
Terms and Conditions:
- Return shipping costs may be the responsibility of the customer unless the product is defective or we shipped the wrong item.
- We are not responsible for items lost or damaged during return shipping.
Our Commitment:
We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. If you have any questions or need assistance, please do not hesitate to contact us at CustomerService@RooftopTentOutpost.com
Thank you for shopping with Rooftop Tent Outpost!
